STANDARDS OF ACCESSIBILITY FOR LATINO SERVICES

1. All materials are available in Spanish and are culturally sensitive and appropriate.
2. Services are actively marketed in the Latino community.
3. All services ­ and the entry points to services (reception, information and referral, etc.) ­ have bilingual capability with equal levels and quality of service.
4. Services are located in areas readily accessible to the Latino community.
5. Services are culturally competent.
6. Agency leadership is culturally competent, aware of the special needs of the Latino community, and effective in empowering the Latino community.
7. When recruiting new staff, the agency advertises vacant positions in locations and publications readily accessible to the Latino community, and actively conducts outreach to ensure equal employment opportunities for Latinos.
8. The Latino community is adequately represented on agency policy and advisory boards.
9. Services are evaluated annually, in part, according to these standards of accessibility. It is assured that if services are accessible and appropriate, the client population will reflect the needs of the Latino community.
10. Client demographics are representative of the agency¹s service and geographic areas.
11. The agency conducts a regular client feedback process and adjusts services according to customer input.